We're Here to Help.

Every Job. Clearly Documented.

CloseMark by GenLo is designed to make documenting your work simple. If you need assistance with CloseMark, we're happy to help.

Getting Started

Need help getting up and running with CloseMark? We can assist with:

• Installing and getting started with CloseMark by GenLo
• Creating and managing jobs
• Capturing before-and-after documentation
• Managing job records
• Generating and sharing CloseMark reports
• App settings and functionality
• Troubleshooting unexpected behavior

Having a Technical Problem?

If something isn't working as expected, please include the following when contacting us:

• Your device type
• Your operating system version, if known
• Your CloseMark by GenLo app version
• A brief description of what happened
• The steps you took before the issue occurred
• A screenshot, if helpful

Please do not send confidential customer information or sensitive job documentation unless specifically requested by GenLo Support.

Your CloseMark Data

The current version of CloseMark by GenLo stores job data locally on your device. Because GenLo AI Media does not maintain a cloud copy of locally stored CloseMark job records, deleting the app, resetting your device, losing your device, or otherwise removing locally stored application data may result in the permanent loss of your job records. We recommend preserving important CloseMark reports and documentation in an appropriate location for your business records.

Need assistance with another GenLo AI Media application, learning solution, or digital product? Contact GenLo Support and tell us which product you're using and how we can help.

As new GenLo products are introduced, additional support resources may be added to this page.

For questions regarding purchases, subscriptions, or billing, please contact GenLo Support. If your purchase was made through the Apple App Store or another third-party marketplace, certain billing, cancellation, or refund requests may need to be handled directly through that marketplace.

Your privacy matters to us. Information about how GenLo AI Media and its products handle information is available in our Privacy Policy.

For privacy-related questions or requests, contact: privacy@genloaim.com